Refund Policy.

Last updated: October 3, 2026.

Before work begins

If a project is cancelled before substantive work begins, contact the service promptly. Refund eligibility will depend on payment-processing costs and any non-refundable third-party purchases already made for the project.

After work begins

Once substantive design, development, research, setup or other project work has begun, amounts covering work already performed are non-refundable. Any refund of the remaining unearned portion, if applicable, is determined from the project's documented scope and progress.

Third-party purchases

Domains, licenses, stock assets, subscriptions and other third-party purchases made for a project are non-refundable to the extent the third party does not refund them.

Completed work

After the agreed deliverables have been completed and delivered, payments are generally non-refundable except where required by law.

Disputes

If something is wrong, email [email protected] first so there is an opportunity to resolve it.